1. Scope of these terms
These Terms of Service govern access to and use of Voicelabs Dental and related software, APIs, integrations, communication flows and support services provided by Voicelabs.
If a signed proposal, order form, data processing agreement or statement of work applies, that document prevails over these terms for the specific subject matter where it is more specific or conflicts with these terms.
The latest version of these terms is published at https://www.voicelabs.dental/nl/terms-of-service.
If you use the services on behalf of a company or dental practice, you confirm that you are authorised to bind that organisation to these terms.
2. Service description
Voicelabs Dental may include AI reception, website intake, scheduling workflows, reminders, recalls, follow-up automation, reporting, and integrations with third-party tools such as calendars, telephony, or practice systems.
Features may change over time as the product evolves. Order forms, commercial agreements, or statements of work may add service-specific details.
3. Accounts and customer responsibilities
You are responsible for:
- keeping account credentials secure
- ensuring your configuration, practice rules, availability, escalation logic and integration settings are correct
- providing accurate practice information, treatment rules, contact details and calendar access needed for implementation
- obtaining any notices, permissions, consents or opt-ins required for calls, messages, reminders, recall and follow-up workflows
- reviewing automation output and maintaining human oversight for clinical, urgent or high-impact decisions
4. Acceptable use
You may not use Voicelabs Dental to:
- break the law, mislead users, or violate patient or consumer rights
- send spam, phishing, harassment, or other abusive communications
- attempt unauthorised access, reverse engineer, or misuse the platform
- build a competing service using our software, models, prompts, or workflows
5. AI and automation limitations
Voicelabs Dental uses AI and automation. Outputs may be incomplete, delayed, or wrong in some situations, especially if customer data, availability, or workflow rules are incorrect.
The service supports reception, scheduling and operational workflows. It does not provide dental or medical diagnosis, treatment advice, emergency triage, or a replacement for professional judgement.
Customers remain responsible for operational oversight and for deciding when human review is required.
6. Compliance, calls, and messaging
You are responsible for using the services in a way that complies with applicable privacy, telecom, healthcare, consumer, and marketing rules in your jurisdiction.
This includes any call recording notices, patient communication permissions, reminder rules, opt-out handling, and practice-specific obligations.
7. Fees, renewals, and changes
Paid services are billed under the applicable order form, proposal, or subscription plan. Unless otherwise agreed, fees are non-refundable once a billing period has started.
Implementation fees, monthly fees, usage fees, payment terms, renewals and cancellation rules are set out in the applicable proposal or order form. We may update pricing, plans or service limits with reasonable notice for future billing periods.
8. Data, confidentiality, and intellectual property
Customer data remains the customer's data. We process it to deliver, secure, support, and improve the services in line with our agreements and Privacy Policy.
Where we process personal data on behalf of a customer, the applicable data processing agreement governs that processing. The current Privacy Policy is available on this website.
Voicelabs retains ownership of the platform, software, workflows, prompts, configuration patterns and related intellectual property. Each party must protect the other party's confidential information.
9. Suspension and termination
We may suspend or restrict access where necessary to prevent abuse, security issues, legal risk, or non-payment.
Either party may terminate in line with the applicable commercial agreement. On termination, access may end and data handling will follow the applicable contract and retention rules.
10. Liability and governing law
To the maximum extent allowed by law, Voicelabs is not liable for indirect, incidental, special, or consequential damages. Any direct liability is limited to the fees paid for the affected services during the 12 months before the claim, unless a different cap is agreed in writing.
The customer remains responsible for healthcare delivery, patient safety, practice policy and compliance with professional duties. These terms are governed by Dutch law, and disputes will be submitted to the competent court in the Netherlands unless mandatory law requires otherwise.