The terms for working together.

These Terms of Service govern access to and use of Voicelabs Dental and any related software, APIs, integrations, communication flows, and support services provided by Voicelabs B.V.

If you use the services on behalf of a company or dental practice, you confirm that you are authorised to bind that organisation to these terms.

Voicelabs Dental may include AI reception, website intake, scheduling workflows, reminders, recalls, follow-up automation, reporting, and integrations with third-party tools such as calendars, telephony, or practice systems.

Features may change over time as the product evolves. Order forms, commercial agreements, or statements of work may add service-specific details.

You are responsible for:

• keeping account credentials secure
• ensuring your configuration, practice rules, and escalation logic are correct
• obtaining any notices, permissions, or consents required for your workflows
• reviewing the output of automations before relying on them for critical decisions

You may not use Voicelabs Dental to:

• break the law, mislead users, or violate patient or consumer rights
• send spam, phishing, harassment, or other abusive communications
• attempt unauthorised access, reverse engineer, or misuse the platform
• build a competing service using our software, models, prompts, or workflows

Voicelabs Dental uses AI and automation. Outputs may be incomplete, delayed, or wrong in some situations, especially if customer data, availability, or workflow rules are incorrect.

Customers remain responsible for operational oversight and for deciding when human review is required.

You are responsible for using the services in a way that complies with applicable privacy, telecom, healthcare, consumer, and marketing rules in your jurisdiction.

This includes any call recording notices, patient communication permissions, reminder rules, opt-out handling, and practice-specific obligations.

Paid services are billed under the applicable order form, proposal, or subscription plan. Unless otherwise agreed, fees are non-refundable once a billing period has started.

We may update pricing, plans, or service limits with reasonable notice for future billing periods.

Customer data remains the customer’s data. We process it to deliver, secure, support, and improve the services in line with our agreements and Privacy Policy.

Voicelabs retains ownership of the platform, software, workflows, and related intellectual property. Each party must protect the other party’s confidential information.

We may suspend or restrict access where necessary to prevent abuse, security issues, legal risk, or non-payment.

Either party may terminate in line with the applicable commercial agreement. On termination, access may end and data handling will follow the applicable contract and retention rules.

To the maximum extent allowed by law, Voicelabs is not liable for indirect, incidental, special, or consequential damages. Any direct liability is limited to the fees paid for the affected services during the 12 months before the claim, unless a different cap is agreed in writing.

These terms are governed by Dutch law, and disputes will be submitted to the competent court in the Netherlands unless mandatory law requires otherwise.