The morning rush
Between 8 and 10, patients call about cancellations, pain and rescheduling. That is exactly when patients are standing at the desk too.

Between 8 and 10, patients call about cancellations, pain and rescheduling. That is exactly when patients are standing at the desk too.
Assistants support in the treatment room. Every call that rings then either pulls someone away from a patient in the chair or goes unanswered.
A patient who hears voicemail rarely leaves a message. They call the next practice, or do not call back at all.
Eva answers the phone the way you agree: which questions she handles, what she schedules, and when she hands over to the desk.
Every call is answered instantly, through the rush, the lunch break and after closing time.
Appointments, cancellations and rescheduling follow your agenda rules.
Eva recognizes pain and urgency and routes them by your protocol.
The desk sees what was discussed and what was agreed for every call.
Four calls in two minutes. Nobody in a queue.
The door stays open by phone: before opening, through lunch, after closing and in the weekend. Urgent cases follow your protocol at any hour.
24/7
answered, including lunch and evenings
7
lines at once, nobody in a queue
Answered and booked while the team eats.
Rescheduled for tomorrow morning, confirmed by SMS.
Recognized and routed by your emergency protocol.