Fraai Tandartsen in Rotterdam has fully automated its phone traffic with Eva. Every call is answered, appointments go straight into the calendar and the team keeps its hands free for the patients in the practice.
AI Solutions
Eva ConnectBooks in your practice software.Eva LiteAnswers every call, day and night.AI dental receptionistWhat it is, and how a practice runs it.Modules
Microsoft 365Drafts the replies your team sends.Webchat & WhatsAppMessages answered and booked, 24/7.ReviewsFive-star reviews, automatically.1.8 FTE
of front-desk work taken over, from phone to calendar
98%
consistent occupancy, freed-up slots are filled again automatically
1,000+
appointments booked automatically, with confirmation and reminder
- Field
- Dental care
- Location
- Rotterdam
- Customer since
- 2025
- Channels
- Phone, calendar and email
The challenge
Like many practices, Fraai Tandartsen faced a structural staff shortage at the front desk. The phone rang non-stop during peak hours, callback requests piled up and filling the calendar cost the team hours every day. Every missed call meant an empty chair or a patient who called another practice.
The solution
Eva has taken over the phone completely, connected to the practice calendar. Patients are helped in the same call and the team only steps in when it is really needed.
Answers and triages every call, day and night
Books, moves and cancels appointments straight in the calendar
Sends confirmations and reminders automatically
Fills freed-up slots with patients on the waitlist
The team sees every conversation back in the dashboard
Why it works
The difference is in finishing the job. Eva is connected to the practice calendar and completes the call while the patient is still on the line: slot found, appointment confirmed, reminder on its way. When someone cancels, the freed-up slot is filled again automatically with a waiting patient. That keeps the calendar at 98 percent occupancy, even on days when the front desk would not get to it.
Featured on the NOS news
The approach of Fraai Tandartsen was featured on the NOS Journaal, the Dutch national news. The item shows how the assistant introduces itself as AI at the start of every call, answers calls and fills the calendar: an example of AI at the front desk that is transparent and well organised. Also read the article on NOS.nl.
In the practice
Patient questions go from phone call to calendar without my team having to chase every step. My front-desk assistants get hours back every day, and the schedule is back in order before we open when someone calls in sick.
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