Every message answered. Every request booked.

Q: Do we need a separate WhatsApp number?

No. The module runs on your practice number through the official WhatsApp Business platform, so patients message the number they already know.

Q: Is WhatsApp allowed for patient contact?

For appointment logistics, yes, as long as you keep medical detail out of the thread. Eva is set up to handle scheduling and practical questions there, and to move anything clinical to a channel you choose.

Q: Can the chat book appointments?

Yes, when your practice software or Microsoft 365 calendar is connected. Without a connection the chat answers questions and passes requests to the desk.

Q: What happens outside opening hours?

The same as during the day. Patients get an answer at 22:00, and requests that need a person are waiting in the morning with the context already gathered.

Q: Where do the conversations end up?

In the same overview as the calls, so your team has one place to look instead of three.

Patients who type instead of call get an answer within seconds. Eva handles the chat on your website and your WhatsApp messages, answers the question and books the appointment in the same conversation.

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What it does

WhatsApp request answered at 21:14

WhatsApp BusinessOn your own practice number

How Eva turns messages into appointments.

Website visitors and WhatsApp messages get the same answers, the same rules and the same schedule as the phone.

Answers on your website

The chat on your site answers the same questions as the phone, from the same practice information, so the answers never drift apart.

Picks up WhatsApp

Messages sent to your practice number are answered and, when it is a request, turned into an appointment or a note for the team.

One thread, one context

A patient who chats and then calls does not start over. What was already said stays with the conversation.

One set of answers, every channel.

You maintain your practice information once. Phone, chat and WhatsApp all answer from it, so a change reaches every channel at the same time.

Written down once
Opening hours, prices and policies live in one place. Phone, chat and WhatsApp all answer from it.
One set of rules
The escalation rules you set for the phone apply to chat, so the answers never drift apart.
One place to look
Conversations your team should see arrive in the same overview as the calls.

Answers to the questions we get most

Do we need a separate WhatsApp number?

Is WhatsApp allowed for patient contact?

Can the chat book appointments?

What happens outside opening hours?

Where do the conversations end up?

Practices already running on Eva.

Real front desks, real numbers. Every one of them started with a call forward and a day of setup.

Featured on Dutch national TV (NOS)

1.8 FTE of front-desk work taken over from phone to calendar
Consistently 98% chair utilization freed-up slots are refilled automatically

Fraai Tandartsen in Rotterdam has fully automated its phone traffic. Appointments land straight in the calendar, with confirmation and a reminder for the patient, and the team sees every conversation back in the dashboard.

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Available 24/7 in 24+ languages every call answered, including during treatments and after hours
One AI assistant for phone and website every request answered and processed right away

Dental Luxe in The Hague chose a fully digital front desk from day one. Requests via phone and website arrive in one place and are handled immediately, from first question to booked appointment.

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Modern treatment room at the dental practice

Always reachable, even during illness and rush the practice never goes silent
No more missed calls in the evening, at night and on weekends

PHP Tandartsen stays reachable through illness, peak hours and closing times. Patients are helped right away, and the front desk starts each morning with a clear overview.

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Every message answered. Every request booked.

How Eva turns messages into appointments.

Answers on your website

Picks up WhatsApp

One thread, one context

One set of answers, every channel.

Written down once

One set of rules

One place to look

Answers to the questions we get most

Practices already running on Eva.