Answers every call, always
Peak hours, lunch breaks, evenings, weekends and the days someone is off sick. Every caller hears a voice, and nobody meets a busy tone.
She answers, she handles what she can, and she hands your team something they can act on.
Peak hours, lunch breaks, evenings, weekends and the days someone is off sick. Every caller hears a voice, and nobody meets a busy tone.
Opening hours, directions, parking, prices and insurance, answered from your own practice information rather than a generic script.
Name, number, reason and urgency arrive in your inbox, ready to pick up. Nobody has to listen back to a voicemail or decipher a note.
Eva answers the way your practice answers. You set when she picks up, what she handles and what reaches your team, and that stays the same on every call.
The whole day, only after hours, or only when everyone is already on another line. Your choice, changed in a minute.
The questions your team repeats all day, in your words. Anything you have not written down is passed on rather than guessed at.
In your inbox, structured and ready to pick up, so the desk can work through them at a moment that suits.
We write down how your practice answers the phone and Eva takes it from there. You keep your own number and your own way of speaking to patients.
Opening hours, directions, prices, insurance and what counts as urgent. In your own words, so callers hear your practice and not a script.
Which questions Eva handles herself, what arrives as a structured message and where it lands. You change it whenever the practice changes.
On a day you choose. Eva picks up from the first call, and your patients keep dialling the number they already know.
Real front desks, real numbers. Every one of them started with a call forward and a day of setup.